Dispute Resolution

The European Union has created a website to help consumers submit their complaints about any dispute they may be involved in. In this context, we provide all the information so that you can exercise your right to complain to an official, third-party and impartial entity in the process, which will help you resolve the dispute in question. Thus, if you are dissatisfied with the acquisition of a good or service on our website, or with the solution presented by us to resolve the situation, you can access this official website and submit your complaint.

ALTERNATIVE DISPUTE RESOLUTION ENTITIES:

In accordance with Law no. 144/2015, of September 8, 2015, we disclose all Alternative Dispute Resolution Entities that can be contacted in case of conflict, when purchasing a product or service referenced on this website:

• CIMALL - Consumer Conflict Information, Mediation and Arbitration Center in the Algarve ( www.consumidoronline.pt)
• CACCDC - Consumer Conflict Arbitration Center of the District of Coimbra ( www.centrodearbitragemdecoimbra.com)
• CICAP - Consumer Information and Arbitration Center of Porto ( www.cicap.pt)
• TRIAVE - Consumer Conflict Arbitration Center of Vale do Ave / Arbitration Tribunal ( www.triave.pt)
• CNIACC - National Center for Consumer Conflict Information and Arbitration (https://www.cniacc.pt/pt/)
• CIAB - Consumer Information, Mediation and Arbitration Center/Consumer Arbitration Tribunal ( www.ciab.pt)
• CACC-RAM - Consumer Conflict Arbitration Center of RAM (https://www.madeira.gov.pt/cacc/)
• CACCL - Consumer Conflict Arbitration Center of Lisbon ( www.centroarbitragemlisboa.pt)
• CIMPAS - Information, Mediation and Insurance Ombudsman Center ( www.cimpas.pt)